Service correspondence
Prepare draft responses to routine requests using approved service information. Route uncertain questions to the responsible team; staff review responses before they are sent.
State and local government
Claude for public service.
Help staff prepare correspondence, review documents and find policy information. We integrate Claude into agency workflows with source-linked work, clear access controls and staff accountability.
Practical work.
Public responsibility.
Start with a staff-facing workflow, approved information and a clear review process.
Permits and documents
Organize submissions, identify missing documents against published checklists and prepare a review summary. Agency staff assess applications and decide the outcome.
Policy and records research
Find passages in approved policies, procedures and records. Link summaries to sources and versions; records staff review disclosure and redaction questions.
Keep staff in control.
Access follows the user's role and approved purpose. Before development, agree how personal information is handled, where records may be stored and who can approve release.
Preserve sources, versions and review history alongside outputs. Apply the agency's retention schedules and public-records procedures to inputs, drafts and decision records.
- Approved sources and access
- Cited draft or review summary
- Authorized staff review
Scope, test
and hand over.
Engineers work alongside service owners, IT, privacy and records staff through a defined release.
Agree the boundaries
Confirm the workflow, approved tools, permitted data, procurement requirements and staff responsibilities before connecting an agency system.
Validate the work
Use authorized examples to test citations, missing information, incorrect routing and access failures. Agree acceptance criteria and review exceptions before release.
Prepare the owner
Deliver code, operating instructions and staff training. Document records handling, escalation routes and the people responsible for maintaining the workflow.
Public-sector AI guidance: NIST AI Risk Management Framework; OMB M-25-21 for federal agencies.
Discuss a public-service workflow.
Bring the service, the systems involved and the people who will review the work.